Delete Your Account
You can delete your Terasor account at any time. Here's how.
Option 1: Delete from Settings
The fastest way, if you can still log in.
- Log in to your Terasor account on the web or mobile app.
- Go to Settings.
- Select Delete Account.
- Confirm the deletion when prompted.
Option 2: Request by Email
If you can't log in, email us and we'll handle it for you.
Send an email to hello@terasor.com with the subject line:
Account Deletion Request
Include the email address associated with your account so we can verify and process your request. We'll reply to confirm once your account is closed and scheduled for deletion.
What Happens When You Delete Your Account
Your account is closed straight away and permanently deleted after 30 days. If you change your mind, sign in on the Terasor website within those 30 days and choose to keep your account. After 30 days:
Deleted
- Your profile, name, email address, phone number and photos
- Your bank details, saved payment methods and notification settings
- Charters that were never paid for, and bids that were not accepted
- Your portfolio, drones, services and offers, and the files you uploaded
- Reviews other people wrote about you, and your messages to our support team
- Forum posts that nobody replied to, and your likes, saves and blocks
Kept, with your name, contact details and photos removed
- Records of charters that were paid for or disputed: the payment, the charter, the accepted bid and any dispute. We keep payment records for 7 years and dispute records for 6 years from resolution, because the law requires it.
- Footage a pilot delivered to a client, which stays with the client
- The star rating of reviews you wrote (the text is deleted)
- Forum posts that others replied to, with the text replaced
- Stock footage someone has already bought
Payments are processed by Stripe, which keeps its own records of them. See our Privacy Policy for details.