Terasor Terms and Conditions

1. DEFINITIONS

In these Terms, the following words and phrases have the meanings set out below.

1.1 Account

A registered user account on the Platform.

1.2 Approval

The Client action within the Platform confirming they wish to unlock deliverables and proceed under the applicable delivery workflow (for example, "Approve and Unlock Downloads").

1.3 Charter

A booking, project request or job posted by a Client through the Platform for drone-related services.

1.4 Client

A person or business using the Platform to request, book or pay for services from a Pilot.

1.5 Deliverables

Any files, footage, images, data, reports or other outputs uploaded or provided by a Pilot in connection with a Charter.

1.6 Hold Period

A period after Approval (or auto-approval, where applicable) during which payout to the Pilot may be delayed while the Client can review deliverables and raise a dispute.

1.7 Pilot

An independent contractor using the Platform to bid for or provide services to Clients.

1.8 Platform Fees

Any fees, commission, service charges, subscription fees, feature fees or other charges payable to Terasor.

1.9 Proof Assets

Preview-support materials such as thumbnails, still frames, watermarked images, metadata or other review aids shown before full downloads are unlocked.

1.10 Stripe / Payment Processor

Any third-party payment services provider used by Terasor, including Stripe and connected account tools.

1.11 Connected Account

A payment account connected to the Platform (for example a Stripe Connect account) used for Pilot payouts.

1.12 Dispute

A complaint, challenge or issue raised in the Platform by a Client or Pilot in relation to a Charter, Deliverables, cancellation, payment or performance.

1.13 Business Day

A day other than a Saturday, Sunday or public holiday in England.

1.14 Consumer

A natural person acting for purposes wholly or mainly outside their trade, business, craft or profession.

1.15 Swift Charter

A Charter using the fixed-price model where the Client sets a price and Pilots may submit Deliverables directly without a bidding process.

1.16 Teramiles

Loyalty points awarded to Pilots through the Terasor rewards programme for completed Charters.

1.17 Discover Content

Drone footage, images or other content voluntarily submitted by Pilots for display in the Discover section of the Platform.

1.18 Review

A rating and optional written assessment submitted by a Client about a Pilot following a completed Charter.

2. THE ROLE OF TERASOR

2.1 Marketplace role

Terasor operates a global online marketplace that enables Clients to request drone-related services and enables Pilots to bid for and provide those services.

2.2 No direct provision of drone services

Terasor is not a drone operator, aviation service provider, photography company or surveying company. Unless expressly stated otherwise in writing, Terasor does not itself perform flight operations or produce Deliverables for a Charter.

2.3 Independent contractors

Pilots are independent contractors and are not employees, workers, agents or representatives of Terasor.

2.4 Intermediary and payment facilitation role

Terasor provides technology, marketplace tools, communications, scheduling, payment facilitation, file delivery workflows, dispute handling tools, and service tracking features. Terasor acts as a disclosed intermediary and payment facilitator for marketplace transactions.

2.5 No guarantee of outcome

Terasor does not guarantee:

• Pilot availability
• punctuality
• uninterrupted service
• regulatory approval for a proposed flight
• weather conditions
• the suitability of any Deliverable for a particular purpose
• the quality or outcome of work produced by a Pilot

2.6 Platform decisions

Terasor may make Platform decisions in relation to marketplace use, payments, disputes, refunds, account restrictions and payout holds in accordance with these Terms, our policies, and applicable law. This does not make Terasor a party to the underlying service contract between Client and Pilot except where expressly required for payment processing or legal compliance.

3. ELIGIBILITY AND ACCOUNT USE

3.1 Minimum age

You must be at least 18 years old to create an Account or use the Platform.

3.2 Accurate information

You must provide accurate, complete and current information and keep it up to date.

3.3 Account security

You are responsible for maintaining the confidentiality and security of your login credentials and devices.

3.4 Unauthorised access

You must notify Terasor promptly if you suspect unauthorised access, account compromise, or misuse.

3.5 Verification and re-verification

Terasor may request identity, licensing, insurance, tax, business, or other compliance information from any user at any time and may suspend or restrict Accounts pending review.

3.6 Risk-based restrictions

Terasor may suspend, limit or terminate any Account that presents legal, financial, fraud, sanctions, safety or reputational risk.

3.7 Account deletion by user

Users may request deletion of their Account through the Platform settings. Account deletion may not be available while the user has active Charters, open Disputes, or pending payouts or payments.

3.8 Deletion grace period

When an Account deletion request is submitted, there may be a grace period (for example 30 days) before permanent deletion occurs. During this period, the user may reactivate their Account by logging in.

3.9 Effect of deletion

Once an Account is permanently deleted, associated data will be handled in accordance with our Privacy Policy and applicable data protection law. Deletion does not affect obligations already accrued, including outstanding payments, refunds, or Dispute outcomes.

4. PROHIBITED CONTENT AND CONDUCT

The following are prohibited on Terasor:

4.1 Illegal activity

Any activity or content that breaches applicable law or regulation.

4.2 Unsafe or unlawful flight requests

Requests that would require unlawful, unsafe, reckless or prohibited drone operations, including operations in restricted areas without lawful permission.

4.3 Harassment and abuse

Harassment, threats, bullying, intimidation, abusive behaviour, or stalking.

4.4 Hate and violence

Hate speech, discriminatory conduct, or content promoting violence against individuals or groups.

4.5 Fraud and deception

Spam, scams, phishing, fraudulent activity, or deceptive conduct.

4.6 Off-platform transactions

Sharing contact or payment details for the purpose of avoiding Terasor fees, protections, or enforcement processes, unless explicitly permitted by Terasor in writing.

4.7 Sexual content

Sexually explicit, obscene, or pornographic content.

4.8 Graphic harm

Graphic violence or content depicting serious harm to humans or animals.

4.9 Impersonation

Impersonation of any user, Pilot, Client, Terasor staff member, or organisation.

4.10 Infringement

Copyright, trade mark, privacy, publicity, confidentiality, or other intellectual property infringement.

4.11 False or misleading information

False, misleading, or deceptive information in profiles, bids, messages, Charter requests, compliance credentials or Deliverable descriptions.

4.12 Harm to minors

Any content or conduct that is harmful to minors, exploits minors, or is inappropriate for a service marketplace. This includes using the Platform to deliberately capture footage of unrelated minors without appropriate parental or guardian consent, or sharing footage featuring identifiable minors in any context that could endanger their safety or wellbeing.

4.13 Enforcement

Terasor may remove content, issue warnings, suspend or terminate Accounts, withhold payouts where permitted, and report serious matters to relevant authorities.

4.14 Restricted airspace and no-fly zones

The Platform does not verify, validate or guarantee that any Charter location is in permissible airspace or free from flight restrictions. Users are solely responsible for confirming that proposed flight operations comply with all applicable airspace rules, temporary flight restrictions, no-fly zones, and local regulations. Terasor accepts no liability for Charters requested or performed in restricted, prohibited or controlled airspace.

4.15 Surveillance and covert monitoring

Using the Platform to conduct surveillance, covert monitoring, stalking, tracking, or systematic observation of individuals without their knowledge and consent is strictly prohibited. This includes using drone footage to monitor private property, track individuals' movements, or gather information about identifiable persons for purposes unrelated to the agreed Charter.

4.16 Privacy of footage subjects

Users must respect the privacy of individuals who may be captured in drone footage. Where footage is intended to feature identifiable individuals (for example at events, on private property, or in controlled settings), the Client commissioning the Charter is responsible for obtaining any required consent from those individuals or their legal guardians. Footage featuring identifiable minors must not be uploaded to the Discover section or shared publicly through the Platform without the consent of a parent or legal guardian.

4.17 Responsible filming involving minors

Where a Charter involves the deliberate filming of minors (for example family events, children's parties, school activities, or youth sports), the Client commissioning the Charter represents and warrants that they have obtained appropriate consent from the parent or legal guardian of each minor who will be deliberately featured in the footage. Incidental capture of minors in public settings does not require individual consent where permitted by applicable law, but users must not deliberately target, follow, or systematically film unrelated minors.

5. CLIENT TERMS

5.1 Accurate Charter details

Clients must provide accurate and sufficiently detailed Charter information, including where relevant:

• location
• date and time
• nature and purpose of the work
• required Deliverables
• access constraints
• known site risks
• landowner or premises permissions (where needed)

5.2 Lawful use and permissions

Clients are responsible for ensuring the requested use of drone services is lawful and for obtaining any permissions they are required to obtain (for example land access permissions), unless the Charter expressly states the Pilot will obtain them.

5.3 Cooperation

Clients must reasonably cooperate with the Pilot and Terasor, including providing access information, safety information, and timely responses where needed.

5.4 Review and dispute timing

Clients must review Deliverables promptly and raise any disputes through the Platform within the stated review or Hold Period where one applies.

5.5 Download and storage responsibility

Once Deliverables are unlocked, Clients are responsible for downloading and securely storing them. Terasor does not guarantee indefinite storage unless expressly stated.

5.6 Airspace and location responsibility

Clients must ensure that the location specified in a Charter is one where drone operations can lawfully be conducted, or must clearly disclose any known airspace restrictions. Clients are responsible for obtaining any required site access, landowner consent, or airspace permissions that fall under their control.

6. PILOT TERMS

6.1 Pilot's sole responsibility for regulatory compliance

Pilots are solely and entirely responsible for ensuring that all drone operations they carry out are fully compliant with every applicable law, regulation, rule, code of practice and guidance in the jurisdiction(s) where they operate. This responsibility rests with the Pilot alone. Terasor does not advise on, verify, monitor or guarantee regulatory compliance, and nothing on the Platform constitutes legal or regulatory advice.

Pilot responsibilities include, without limitation, compliance with all applicable requirements relating to:

• Drone registration and operator ID: Registering the drone and/or operator with the relevant national aviation authority (e.g. the UK Civil Aviation Authority, the FAA in the USA, EASA in the EU, or equivalent) where required
• Pilot licensing and competency: Holding any required remote pilot licence, qualification, certificate or proof of competency for the category of operation and aircraft being flown
• Drone airworthiness: Ensuring the drone is airworthy, correctly maintained, and — where required — marked with the appropriate class identification label or UAS class marking
• Airspace rules: Operating only in airspace where drone flight is permitted, obtaining any required airspace authorisations (e.g. SORA, STS, specific category authorisations, or equivalent), and complying with all temporary flight restrictions, controlled airspace rules, and altitude limits
• No-fly zones and restricted areas: Checking and complying with all no-fly zones, airport exclusion zones, protected site restrictions, military airspace, and any other restricted areas
• Operational authorisations: Obtaining any required operational authorisations for the specific type of flight (e.g. beyond visual line of sight (BVLOS), over populated areas, at night, in controlled airspace)
• Insurance: Holding valid third-party liability insurance adequate for the type of operation, and any other insurance required by law or by any applicable professional or regulatory body
• Privacy and data protection: Complying with all applicable privacy, data protection and surveillance laws when capturing, processing or storing footage of individuals, private property or sensitive locations
• Property and land access: Obtaining landowner, site or property consent where required for take-off, landing or overflight
• Health and safety: Conducting and documenting an appropriate risk assessment before each flight, and complying with all applicable health and safety requirements
• Local regulations: Complying with any additional national, regional or local rules applicable to the specific location and type of operation, including rules that may differ between countries, states or municipalities

The above list is illustrative and not exhaustive. Regulatory requirements vary by country, region and type of operation. Pilots must satisfy themselves as to the applicable rules in each jurisdiction where they operate.

6.2 Credentials and insurance

Pilots must at all times maintain valid, current and appropriate credentials, registrations, licences, qualifications and insurance required for the services they offer. Pilots must not offer or accept a Charter for services they are not licensed, qualified, insured or legally permitted to perform.

6.2A Insurance representation on acceptance

By accepting a Charter, the Pilot represents and warrants to Terasor and to the Client that, at the time of acceptance and at the time of performing the Charter, the Pilot holds valid third-party liability insurance that is adequate in scope and amount for the specific type of operation to be performed under that Charter, including the location, altitude, equipment, and nature of the work involved. This representation is made each time a Charter is accepted and the Pilot is solely responsible for ensuring it remains accurate. Terasor does not verify the existence, validity or adequacy of any Pilot's insurance and makes no representation to Clients in that regard.

6.3 Accurate listings and bids

Pilots must not misrepresent qualifications, equipment, experience, availability, legal permissions, insurance coverage or capabilities. Any information provided to Clients about credentials, authorisations or insurance must be accurate and up to date.

6.4 Safety and legality take priority

Pilots may and must refuse, pause, reschedule or terminate a Charter where they reasonably believe the requested operation would be unsafe, unlawful, or in breach of any applicable regulation. A Client's instructions do not override a Pilot's legal or regulatory obligations.

6.5 Weather and external conditions

Weather, airspace restrictions, emergency restrictions, technical issues and other factors outside a Pilot's reasonable control may require delay, rescheduling, partial performance, or cancellation. Pilots must not operate in conditions that would render the flight unlawful or unsafe.

6.6 Deliverable uploads and proof assets

Where the applicable workflow requires Proof Assets or metadata, Pilots must upload Deliverables and any required supporting materials in accordance with the Platform instructions.

6.7 Consequences of non-compliance

Failure to comply with applicable laws, regulations or these Terms may result in Account suspension, removal, payout holds, refund liability, reversal of amounts where permitted, and reporting to relevant authorities where appropriate. Terasor reserves the right to cooperate fully with any regulatory investigation involving a Pilot's operations.

6.8 Airspace verification

Pilots are responsible for independently verifying that any proposed flight location is in permissible airspace and that all necessary authorisations are in place before commencing operations. Pilots must not rely solely on Charter details provided by the Client for airspace compliance. The Platform does not verify airspace status and Charter acceptance does not imply any airspace clearance.

6.9 No verification of Pilot credentials by Terasor

Terasor does not independently verify, validate or guarantee any Pilot's insurance coverage, licensing, qualifications, certifications, regulatory compliance, or fitness to operate in any jurisdiction. Clients are advised to independently verify a Pilot's credentials, insurance, and suitability before accepting a bid or engaging a Pilot through the Platform. Any reference to credentials or qualifications displayed on a Pilot's profile is self-reported by the Pilot and has not been verified by Terasor.

6.10 Terasor bears no regulatory liability

Terasor is a technology platform and marketplace facilitator. Terasor is not a drone operator, does not hold any aviation authorisations, and bears no responsibility or liability whatsoever for a Pilot's compliance or non-compliance with any law, regulation, licensing requirement, airspace restriction, insurance obligation, or any other regulatory requirement applicable to drone operations. Any fines, penalties, enforcement actions, civil claims, or other consequences arising from a Pilot's failure to comply with applicable regulations are the Pilot's sole responsibility.

7. MARKETPLACE OPERATIONS AND PLATFORM LOGS

7.1 Operational signals

Terasor may use metadata, timestamps, device information, geolocation, messaging logs, delivery logs and other operational signals to support platform functions, safety, fraud prevention and dispute handling, in accordance with our Privacy Policy.

7.2 Platform interventions

Terasor may modify, pause, refuse or cancel a Charter listing or workflow if we reasonably believe there is a safety, legal, fraud or compliance concern.

7.3 No guarantee of matching

Terasor does not guarantee that a Client will receive bids or that a Pilot will receive work.

7.4 Charter types

Terasor may offer different Charter types, including:

• Standard Charters, where Pilots bid on a Client's request and the Client selects a Pilot
• Swift Charters, where the Client sets a fixed price and Pilots may submit Deliverables directly without a bidding process

The rules shown in the Platform for the applicable Charter type will govern that Charter.

7.5 Swift Charter submissions

For Swift Charters, Pilots may upload Deliverables directly in response to the Charter. The Client may approve or reject each submission. Rejected Pilots may resubmit where permitted by the Platform.

7.6 Swift Charter auto-approval

If a Client does not approve or reject a Swift Charter submission within the review window shown in the Platform, Terasor may auto-approve the submission and release payment to the Pilot.

7.7 Swift Charter rejection limits

Terasor may set limits on the number of times a Client can reject submissions for a single Swift Charter. If the rejection limit is reached, the Charter may be automatically cancelled.

7.8 Swift Charter expiry

Swift Charters may have an expiry date after which no further submissions will be accepted. Terasor may also set an upload window controlling when Pilots can begin submitting Deliverables.

8. PAYMENTS THROUGH STRIPE (CONNECT)

8.1 Payment processor and Stripe Connected Account Agreement

Payments are processed by Stripe, Inc. on behalf of Terasor and/or Connected Accounts used by Pilots. By using paid features of the Platform, you agree to be bound by Stripe's Services Agreement. Pilots who receive payouts through a Stripe Connected Account must additionally accept the Stripe Connected Account Agreement as part of the onboarding process. By completing onboarding and receiving payouts, Pilots confirm they have accepted those terms. Terasor is not a party to the agreement between Pilots and Stripe and is not responsible for Stripe's actions, decisions, or service availability.

8.2 Payment method checks and authorisation

When a Client enters payment details, Terasor may:

• verify the payment method
• place an authorisation hold
• re-authorise a payment method where permitted
• capture payment at a later stage in accordance with the applicable Charter flow

8.3 Payment timing varies by workflow

The timing of authorisation, capture, Approval, download unlock, refunds and Pilot payouts may vary depending on:

• the Charter type
• the delivery workflow or version
• the Dispute status
• fraud or compliance checks
• payment processor requirements

8.4 Separate charges and transfers for some workflows

For some Charters, including certain Terasor-managed delivery workflows, Terasor may use a flow in which:

• the Client is charged on the Platform account
• funds are held by or for the Platform pending review, Hold Periods, fraud checks or payout release conditions
• Terasor later initiates a transfer to the Pilot's Connected Account if and when release conditions are met

8.5 Payout timing and availability

Pilot payouts may be delayed, withheld, reversed, adjusted or offset where permitted by law and these Terms, including where there is:

• a Dispute
• a refund
• fraud concerns
• compliance concerns
• chargebacks
• payment processor holds or reserves
• negative balances
• taxes, fees or lawful deductions

8.6 Fees and deductions

Platform Fees, payment processing charges, dispute-related charges, reversals, refunds and other amounts may be charged to or deducted from Client or Pilot amounts where permitted by law and where the relevant party is responsible under these Terms or applicable policies.

8.7 Processor and banking delays

Terasor is not responsible for delays caused by payment processors, card schemes, banks, anti-fraud checks, sanctions checks or regulatory reviews.

9. DELIVERY, APPROVAL AND DOWNLOAD RELEASE

9.1 Workflow may vary

Terasor may apply different delivery workflows to different Charter types or versions. The workflow shown in the Platform at the time of the Charter will govern that Charter.

9.2 Proof Assets and metadata before Approval

For some Charters, Terasor may show file metadata and/or Proof Assets before full downloads are unlocked. Proof Assets are for review support only and may not show the full scope or quality of final Deliverables.

9.3 Approval and unlock

Where the Platform presents an "Approve and Unlock Downloads" or similar action, the Client understands that:

• clicking the approval action confirms the Client is ready to unlock and access the Deliverables
• download access may be unlocked immediately after Approval
• payout to the Pilot may still be delayed for a Hold Period, Dispute process, fraud checks or other release conditions

9.4 Hold Period and payout release

Where a Hold Period applies:

• the Client may download and review Deliverables during that period
• the Client may raise an issue or Dispute within that period using the Platform process
• Terasor may freeze payout pending review if a Dispute is raised
• if no Dispute is raised and no other hold applies, Terasor may release payment to the Pilot after the Hold Period expires

9.5 Auto-approval

If a Client does not approve or dispute Deliverables within the review window shown in the Platform, Terasor may auto-approve the Deliverables and unlock downloads, and any applicable Hold Period and payout release process may begin at that point.

9.6 Corrupted, incomplete or irrelevant Deliverables

If a Client reasonably believes Deliverables are corrupted, incomplete, irrelevant, fraudulent or materially inconsistent with the accepted Charter, the Client must raise a Dispute promptly through the Platform. Terasor may freeze payout while the issue is reviewed.

9.7 Storage and retention

Terasor may set storage, retention or download access limits. Any such limits will be shown in the Platform or related policies where applicable.

9.8 Delivery workflow versions

Terasor may apply different delivery workflow versions to Charters. These may include workflows where:

• Deliverables are made available for download directly after upload, with payment released after a review period
• Deliverables are shown as previews (for example watermarked video, reduced-resolution images, or metadata) and full downloads are unlocked only after explicit Client Approval
• Deliverables are shown as Proof Assets and metadata, with full downloads unlocked after Approval and a Hold Period before payout release (as described in Appendix A)

9.9 Preview materials

Where the applicable workflow shows preview materials before full download access, these may include:

• watermarked video streams
• reduced-resolution images
• embedded document viewers
• file metadata only (for example file name, size and type)

Preview materials are for review purposes only and may not represent the full quality of the final Deliverables.

9.10 Watermarks

Where Terasor applies watermarks or other protective measures to preview materials, these will be removed or replaced with full-quality Deliverables once the applicable download unlock conditions are met.

9.11 Payment release timing by workflow

The timing of Pilot payout release varies by delivery workflow version and may be affected by review periods, Hold Periods, Disputes, auto-approval timers, and payment processor requirements. The applicable timing will be shown in the Platform for each Charter.

10. CLIENT CANCELLATIONS, RESCHEDULING AND REFUNDS

10.1 General approach

Cancellation rights, fees and outcomes depend on timing, the applicable Charter workflow, whether work has begun, and mandatory local law.

10.2 Before Pilot acceptance

If a Client cancels before a Pilot accepts the Charter, the Client will usually not be charged, except for any clearly disclosed non-refundable booking or Platform Fee (if applicable and lawful).

10.3 After acceptance and before job start

If a Client cancels after a Pilot accepts but before the scheduled job start, Terasor may apply cancellation charges where disclosed and lawful, taking into account factors such as:

• blocked calendar time
• travel or preparation already incurred
• administrative costs
• lost opportunity

10.4 Close to job start or after work has commenced

If a Client cancels close to the scheduled job time or after work has started, the Client may be charged part or all of the Charter value where permitted by law and consistent with the applicable cancellation policy shown at booking.

10.5 Rescheduling

Terasor may offer rescheduling instead of cancellation in some cases, but rescheduling is not guaranteed.

10.6 Refunds

Refunds are handled in accordance with these Terms, Terasor policies, the facts of the Charter, payment processor rules, and any mandatory legal rights that apply.

11. CLIENT CONSUMER RIGHTS AND CANCELLATION RULES

11.1 Mandatory rights preserved

Nothing in these Terms removes or limits mandatory consumer rights that apply in the Client's jurisdiction.

11.2 UK consumers

If the Client is a Consumer and UK law applies, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other consumer protection laws may apply, including rules on cancellation rights and exceptions.

11.3 Services and digital content

For bookings involving services and/or digital content:

• Terasor may request the Client's express consent to begin performance or provide digital content before the end of any cancellation period
• Terasor may require the Client to acknowledge that cancellation rights may be lost once performance begins or digital content supply starts, where permitted by law and where the required consent and acknowledgement are obtained

11.4 Completed services and delivered content

Where a service has been fully performed or digital content has been supplied in circumstances where cancellation rights are lawfully excluded or have been lawfully lost, the Client will not have a right to cancel under those statutory cancellation provisions. This does not affect any other mandatory remedies that may apply.

11.5 Global consistency subject to local law

Terasor applies a consistent baseline process globally, but mandatory local consumer laws will apply where they cannot be excluded or limited.

12. PILOT CANCELLATIONS AND NON-PERFORMANCE

12.1 Pilot cancellation consequences

Pilots who cancel an accepted Charter without a valid reason may be subject to measures including:

• reduced platform visibility
• Account restrictions or suspension
• cancellation penalties where clearly disclosed and lawful
• offsets against future payouts where permitted by law
• removal from the Platform

12.2 Valid reasons

Terasor may take into account valid reasons for cancellation, including safety risks, legal restrictions, weather, illness, equipment failure, or materially inaccurate Charter details.

12.3 Costs and losses

Where a Pilot is responsible for costs, losses or refunds under these Terms or platform policies, Terasor may recover those amounts from future payouts or other amounts lawfully due to the Pilot.

13. DISPUTES, CHARGEBACKS AND PLATFORM DECISIONS

13.1 Internal Dispute process

Clients and Pilots should use Terasor's internal Dispute process promptly before pursuing external payment disputes, where appropriate and where not prevented by law.

13.2 Platform actions during disputes

When a Dispute is raised, Terasor may:

• freeze a payout
• request evidence from either party
• extend a review period
• issue a full or partial refund
• reject a refund request
• require further verification
• take Account action if fraud or misuse is suspected

13.3 Evidence Terasor may consider

Terasor may make Platform decisions based on evidence including:

• Charter details and Deliverable requirements
• metadata and operational logs
• geolocation or timestamps (where available)
• file delivery and download logs
• messaging transcripts
• proof of attendance or attempted performance
• evidence submitted by the Client and Pilot

13.4 Attempted performance

If a Pilot can show they arrived and were ready to perform, or attempted to perform, but were prevented by the Client or by circumstances for which the Client is responsible, Terasor may treat the Charter as fully or partly payable, subject to applicable law and the cancellation policy.

13.5 Cardholder disputes and chargebacks

If a Client raises a payment dispute or chargeback through a bank or card issuer, the relevant payment provider may remove or reserve funds pending the outcome.

13.6 Platform impact of chargebacks

For some payment flows, payment providers may debit Terasor's platform balance for refunds, reversals or dispute-related amounts, and Terasor may seek to recover relevant amounts from the responsible party where permitted by law and these Terms.

13.7 Dispute-related fees

Payment providers may charge dispute-related fees or costs. These charges may not be recoverable by Terasor even where a Dispute is successfully challenged.

13.8 Misuse of chargebacks

Repeated or abusive use of chargebacks, fraud, or attempts to bypass Terasor processes may lead to Account restrictions, suspension or termination.

14. PLATFORM FEES AND TAXES

14.1 Fees

Terasor may charge fees to Clients and/or Pilots, including Platform Fees, service fees, commission, subscription fees or feature fees, as described on the Platform.

14.2 Fee changes

Terasor may change fees at any time. We will provide reasonable notice where practicable, especially for recurring fees.

14.3 Taxes on fees

Fees may be shown inclusive or exclusive of taxes depending on jurisdiction and the way fees are displayed in the Platform.

14.4 User tax responsibility

Clients and Pilots are responsible for their own taxes, duties and reporting obligations arising from use of the Platform, except where Terasor is required by law to collect, withhold or remit taxes.

14.5 Tax information

Terasor may request tax information, invoices, registration numbers or withholding details and may suspend payouts until required information is provided.

15. ANTI-MONEY LAUNDERING, SANCTIONS AND FINANCIAL CRIME

15.1 Compliance commitment

Terasor is committed to preventing the use of the Platform for money laundering, terrorist financing, sanctions evasion, fraud, or other financial crime.

15.2 AML checks and screening

Terasor may conduct anti-money laundering (AML) checks, know-your-customer (KYC) verification, and sanctions screening on any user at any time, including at registration, during use, and upon withdrawal of funds. Users agree to cooperate with such checks and provide any requested documentation promptly.

15.3 Sanctions compliance

Users represent and warrant that they are not: (a) located in, a national or resident of, or acting on behalf of any person located in a country or territory subject to comprehensive sanctions imposed by the United Kingdom, United States (OFAC), European Union, or United Nations; (b) designated on any sanctions list maintained by HM Treasury, OFAC, the EU, or the UN; or (c) owned or controlled by any such person or entity. Terasor may refuse service, freeze accounts, withhold funds, or terminate accounts where a sanctions concern arises.

15.4 Suspicious activity

Terasor may freeze, delay, reverse, or refuse to process any transaction where we reasonably suspect money laundering, terrorist financing, fraud, sanctions evasion, or other financial crime. Terasor may report suspicious activity to relevant authorities, including the UK National Crime Agency (NCA), without prior notice to the user where prohibited by law.

15.5 User tax and regulatory obligations

Users are responsible for complying with all applicable tax, anti-money laundering, and financial reporting obligations in their jurisdiction. Terasor may request tax identification numbers, business registration details, or other information and may suspend payouts until such information is provided.

16. INTELLECTUAL PROPERTY AND CONTENT RIGHTS

16.1 Platform IP

Terasor and its licensors own all rights in the Platform, including software, branding, logos, design, and content created by Terasor, except user content.

16.2 Copyright assignment to Client

Upon full payment being released to the Pilot for a Charter, the Pilot assigns to the Client all copyright and other intellectual property rights in the Deliverables produced for that Charter, including all raw files, edited outputs, data and associated materials, with full title guarantee. This assignment takes effect automatically on payment release and covers all present and future rights in the Deliverables throughout the world for the full duration of copyright. The Pilot waives, to the fullest extent permitted by law, any moral rights in the Deliverables in favour of the Client.

The Pilot agrees to execute any further documents reasonably required by the Client to give effect to or record this assignment.

16.3 Pilot portfolio carve-out

Notwithstanding clause 16.2, the Pilot retains a non-exclusive, perpetual, royalty-free right to use Deliverables solely for the purpose of promoting their own professional services (for example, in a portfolio, showreel, or professional profile), subject to all of the following conditions:

• All identifiable faces and individuals must be blurred, pixelated or otherwise obscured before any use
• All vehicle registration plates must be blurred, pixelated or otherwise obscured before any use
• Footage of private residential property must not be used in a way that identifies the specific property or address, without the prior written consent of the Client
• For the avoidance of doubt, footage of publicly visible landmarks, commercial premises, public infrastructure, stadiums, industrial sites or other non-residential locations may be used without location restriction, subject only to the face and plate anonymisation requirements above
• Footage must not be used in a way that brings the Client, any individual appearing in it, or any property owner into disrepute
• Footage must not be sold, licensed to third parties, or used for any commercial purpose other than the Pilot's own professional self-promotion

The Pilot's portfolio right does not affect the Client's ownership of copyright. The Client may instruct the Pilot in writing to cease portfolio use of specific Deliverables at any time, and the Pilot must comply promptly with any such instruction.

16.4 Terasor platform and marketing carve-out

By using the Platform, both Clients and Pilots grant Terasor:

• Operating licence: A non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, display and reproduce Deliverables and user content solely as necessary to operate, secure, improve and administer the Platform, including for Dispute handling, fraud prevention, moderation and internal testing
• Marketing licence: A non-exclusive, worldwide, royalty-free licence to use Deliverables for Terasor's own promotional, marketing and editorial purposes (including on the Terasor website, app, social media channels, and in advertising), subject to all of the following conditions:
  • All identifiable faces and individuals are blurred, pixelated or otherwise obscured before any use
  • All vehicle registration plates are blurred, pixelated or otherwise obscured before any use
  • Footage of private residential property is not used in a way that identifies the specific property or address
  • For the avoidance of doubt, footage of publicly visible landmarks, commercial premises, stadiums, public infrastructure or other non-residential locations may be used without location restriction, subject only to the anonymisation requirements above
  • Footage is not used in a way that brings the Client, any Pilot, or any individual appearing in it into disrepute

Terasor will not attribute Deliverables to a named Client or Pilot in marketing materials without their prior consent.

16.5 User warranties

Pilots warrant that they are the sole original author of the Deliverables they upload, that the Deliverables do not infringe any third-party intellectual property rights, and that they have the right to assign copyright as set out in clause 16.2 without restriction.

16.6 Reporting IP and usage violations

If a Client believes that a Pilot has used Deliverables in breach of clause 16.3 (for example, by using footage without required anonymisation, by identifying a private residential property, or by using footage commercially beyond permitted portfolio use), the Client should report the breach to Terasor at terasor.com/contact. Terasor may, in its sole discretion, investigate the report and take platform-level action against the Pilot, including issuing a warning, suspending or permanently banning the Pilot's Account.

Terasor's ability to take platform-level action does not make Terasor a party to any dispute between Client and Pilot regarding the use of Deliverables, and does not constitute an assumption of liability by Terasor. Clients seeking damages or other legal remedies from a Pilot for misuse of Deliverables must pursue those claims directly against the Pilot. Terasor is not liable for any loss suffered by a Client as a result of a Pilot's misuse of Deliverables.

16.7 Copyright and content takedown requests

If you believe that content on the Platform infringes your copyright, intellectual property rights, or privacy rights, you may submit a takedown request to Terasor. Takedown requests should include: (a) identification of the content you believe infringes your rights; (b) a description of the right you claim is infringed; (c) your contact information; (d) a statement that you have a good faith belief that the use is not authorised; and (e) a statement under penalty of perjury that the information in the notice is accurate and that you are authorised to act on behalf of the rights holder.

16.8 Takedown process

Terasor will review takedown requests and may remove or disable access to content that we determine infringes third-party rights, in accordance with applicable law. Terasor may notify the user who uploaded the content and provide them an opportunity to respond. Repeat infringers may have their Accounts suspended or terminated.

16.9 Counter-notice

If your content has been removed and you believe the removal was in error, you may submit a counter-notice explaining why the content does not infringe and requesting reinstatement. Terasor will process counter-notices in accordance with applicable law.

16A. DISCOVER CONTENT SUBMISSIONS

16A.1 What is Discover content

Terasor operates a "Discover" section on the Platform where Pilots may voluntarily submit drone footage, images, panoramas, articles and other media ("Discover Content") for potential feature on the Platform, Terasor's website, mobile applications and social media channels. Submission is entirely voluntary and separate from Charter Deliverables.

16A.2 Licence granted on submission

When a Pilot submits Discover Content through the Platform (including via the in-app submission modal), the Pilot grants Terasor a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, display, distribute, adapt and publish that content on the Platform and in Terasor's promotional and marketing materials across any medium, including the app, website and social media. This is in addition to, and separate from, the operating licence granted under clause 16.4.

16A.3 Copyright remains with the Pilot

Unlike Charter Deliverables (which are assigned to the Client under clause 16.2), copyright in Discover Content remains with the submitting Pilot. The Pilot grants Terasor the licence described in clause 16A.2 but does not assign ownership. The Pilot may continue to use Discover Content in their own portfolio and promotional materials.

16A.4 Copyright confirmation required

By submitting Discover Content, the Pilot confirms that: (a) they are the sole original author and copyright owner of the content submitted; (b) the content does not infringe any third-party intellectual property rights; (c) the content complies with all applicable laws, including privacy and data protection law; and (d) they have the right to grant Terasor the licence described in clause 16A.2 without restriction. This confirmation is recorded at the time of submission through the Platform.

16A.5 Attribution

Where Terasor publishes Discover Content, Terasor will attribute the content in accordance with the attribution preference selected by the Pilot at the time of submission (by username, by name, or anonymously). Terasor may omit attribution where it is not practicable to include it (for example in short-form social media posts or background imagery).

16A.6 No obligation to publish

Submission of Discover Content does not guarantee publication. Terasor may accept, reject, edit, or remove any submitted content at its sole discretion, including for quality, relevance, legal or moderation reasons, without liability to the submitting Pilot.

16A.7 Withdrawal

A Pilot may request removal of their Discover Content from the Platform at any time by contacting Terasor. Terasor will use reasonable efforts to remove the content from active publication. However, Terasor cannot guarantee removal of content that has already been shared or republished by third parties, or that appears in archived or cached versions of the Platform.

16A.8 Privacy of individuals in Discover Content

Pilots must ensure that any Discover Content submitted does not contain identifiable footage of individuals without their consent, except where permitted by applicable law (for example, incidental capture of members of the public in public spaces where no reasonable expectation of privacy exists). Identifiable footage of private residential property must not be submitted as Discover Content without the consent of the property owner.

17. LIABILITY

17.1 Platform limitation

To the maximum extent permitted by law, Terasor is not liable for losses arising from:

• acts or omissions of Clients or Pilots
• flight safety decisions made by Pilots
• aviation incidents
• regulatory breaches by users
• weather or environmental conditions
• delays outside Terasor's reasonable control
• third-party service outages (including hosting, telecoms or payment processors)
• quality or suitability of Deliverables except to the extent directly caused by Terasor's own breach

17.2 No indirect losses (business users)

To the maximum extent permitted by law, Terasor is not liable for indirect, consequential, special or punitive losses, or loss of profit, revenue, contracts, goodwill, data, or opportunity. This clause is intended primarily for business users and applies subject to mandatory consumer law.

17.3 Liability cap

To the maximum extent permitted by law, Terasor's total liability arising out of or in connection with a specific Charter is limited to the amount paid by the Client for that Charter.

17.4 Non-excludable liability

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• any liability that cannot be excluded or limited under applicable law

17.5 Consumer rights

Nothing in these Terms affects mandatory rights available to Consumers under applicable law.

17.6 No liability for physical damage or injury arising from drone operations

Terasor bears absolutely no liability whatsoever for any physical damage, property damage, personal injury, death, or financial loss arising from or connected to drone operations carried out by Pilots, whether or not those operations were arranged through the Platform. This includes, without limitation:

• A drone crashing into, striking, or damaging a Client's property, vehicle, equipment or person
• A drone crashing into, striking, or damaging a third party's property or person
• Damage caused by a Pilot's equipment failing, malfunctioning, or being operated negligently
• Any incident arising from a Pilot's failure to comply with applicable aviation, safety or regulatory requirements
• Any environmental damage caused by drone operations

Pilots are independent contractors solely responsible for the safe, lawful operation of their equipment and for maintaining adequate insurance to cover such risks. Clients and third parties who suffer loss or injury as a result of a Pilot's drone operations must pursue any claim for damages directly against the Pilot. Terasor is not a proper defendant to such a claim.

17.7 No liability for damage suffered by Pilots

Terasor bears no liability whatsoever for any loss, damage or injury suffered by a Pilot in connection with the performance of a Charter, including as a result of the actions of a Client, a member of the public, or any other third party. This includes, without limitation:

• Physical damage to or destruction of a Pilot's drone or equipment, however caused (including deliberate interference, vandalism or theft by a Client, bystander or third party)
• Personal injury suffered by a Pilot during operations
• Financial loss arising from a Client's failure to cooperate, provide accurate information, or comply with their obligations under a Charter
• Loss arising from adverse weather, airspace restrictions, or other conditions outside Terasor's control

Pilots must maintain appropriate insurance for their equipment and operations. Pilots who suffer loss or damage as a result of a Client's actions must pursue any claim directly against that Client.

17.8 Users must pursue claims directly against each other

By using the Platform, Clients and Pilots expressly agree that any claim for damages of any kind — including claims for property damage, personal injury, financial loss, copyright infringement, misuse of Deliverables, breach of contract, or any other cause of action — arising from the actions or omissions of the other party must be brought directly against that other party and not against Terasor.

Terasor's dispute resolution tools are a platform feature designed to facilitate resolution of payment and Deliverable disputes within the Platform. They do not constitute legal advice, mediation, arbitration, or adjudication, and do not create any liability on Terasor's part for the outcome. Users retain the right to pursue legal remedies independently through the courts. Nothing in this clause affects rights that cannot be excluded under applicable consumer law.

17.9 User-to-user reporting

Where a user believes another user has breached these Terms — including through misuse of Deliverables, abusive conduct, regulatory non-compliance, or any other violation — they may report the breach to Terasor. Terasor may, in its sole discretion, investigate and take platform-level action (including warning, suspending or banning the offending Account). Any such action is taken at Terasor's discretion as a platform operator and does not constitute an assumption of liability or a guarantee of any particular outcome for the reporting user.

17A. INDEMNITY

17A.1 Pilot indemnity

Each Pilot agrees to indemnify, defend and hold harmless Terasor and its officers, directors, employees, agents, licensors and successors from and against any and all claims, demands, proceedings, losses, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with:

• any drone operation carried out by the Pilot, whether or not arranged through the Platform
• the Pilot's breach of any applicable law, regulation, licensing requirement, airspace restriction, insurance obligation or other regulatory requirement
• any personal injury, death or property damage caused by or arising from the Pilot's equipment or operations
• the Pilot's breach of these Terms, including misuse of Deliverables or Discover Content
• any claim by a third party (including a Client, member of the public, regulator or authority) arising from the Pilot's acts or omissions
• any infringement by the Pilot of a third party's intellectual property, privacy or other rights
• any false or misleading information provided by the Pilot in their profile, bids, credentials or Charter submissions

This indemnity applies regardless of whether Terasor is named as a defendant, joined as a party, or incurs costs in responding to or defending a claim. Terasor reserves the right to assume exclusive control of the defence of any matter subject to indemnification by the Pilot, at the Pilot's expense.

17A.2 Client indemnity

Each Client agrees to indemnify, defend and hold harmless Terasor and its officers, directors, employees, agents, licensors and successors from and against any and all claims, demands, proceedings, losses, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with:

• the Client's breach of these Terms
• inaccurate or misleading Charter details provided by the Client
• the Client's failure to obtain required consents, permissions or authorisations in connection with a Charter
• the Client's use of Deliverables in a manner that infringes a third party's rights or breaches applicable law
• any claim by a third party arising from the Client's acts or omissions in connection with a Charter

17A.3 Consumer limitation

Where a Client is a Consumer, the indemnity in clause 17A.2 applies only to the extent permitted by applicable mandatory consumer law and does not exclude or limit any rights the Consumer has under that law.

18. TERMINATION, SUSPENSION AND PAYOUT HOLDS

18.1 Account action

Terasor may suspend, restrict or terminate Accounts that:

• breach these Terms
• present fraud, legal, compliance or safety risk
• engage in abusive disputes or payment misuse
• repeatedly fail to perform accepted Charters
• attempt to evade Platform Fees or enforcement

18.2 Effect of termination

Termination does not affect rights or obligations already accrued, including obligations relating to payments, refunds, disputes, chargebacks, and legal compliance.

18.3 Payout holds after termination

Where permitted by law, Terasor may hold pending payouts for a reasonable period (including up to 180 days where necessary) for fraud prevention, Dispute risk, chargebacks, legal requests, or payment processor reserve requirements.

19. MULTI-ACCOUNTING AND CIRCUMVENTION

19.1 Multiple accounts to evade enforcement

Users may not create or use multiple Terasor Accounts, or multiple Connected Accounts, to evade restrictions, bans, fees, reviews, or enforcement action.

19.2 Linked account enforcement

Terasor may restrict or terminate linked Accounts where we reasonably believe they are controlled by the same person or entity and are being used to circumvent platform controls.

19.3 Marketplace manipulation

The following activities are prohibited and may result in Account suspension, termination, payout holds, or reporting to relevant authorities: (a) coordinated bidding or pricing arrangements between Pilots; (b) shill bidding (creating fake competition to inflate prices or manipulate outcomes); (c) fake, retaliatory, coordinated, or incentivised Reviews; (d) artificially inflating or deflating ratings; (e) creating fake Charters to manipulate platform metrics; and (f) any other coordinated activity intended to manipulate marketplace outcomes, pricing, or rankings.

19.4 Detection and enforcement

Terasor may use automated systems, pattern analysis, and manual review to detect coordinated manipulation. Users found to have engaged in marketplace manipulation may have their Accounts terminated, payouts withheld, Teramiles revoked, and may be reported to relevant authorities.

20. PRIVACY, DATA PROCESSING AND COMMUNICATIONS

20.1 Privacy Policy

Use of the Platform is also subject to Terasor's Privacy Policy, which explains how personal data is collected, used and shared.

20.2 Electronic communications

You agree that Terasor may send notices and communications electronically, including by email, in-app notifications, SMS, or through the Platform, where permitted by law.

20.3 Operational and compliance communications

Terasor may contact users regarding bookings, disputes, safety, legal compliance, payments, verification, and Account actions.

20.4 Push notifications

The Platform may send push notifications to your device or browser with your consent. Push notifications may include alerts about:

• Charter updates, bid activity and status changes
• payment and payout events
• Deliverable uploads and review reminders
• Dispute and resolution updates
• Account and security alerts

You can manage or disable push notifications at any time through your device settings, browser settings, or the notification preferences in your Account settings.

20.5 Law enforcement and government requests

Terasor may disclose user data, including account information, Charter details, geolocation data, timestamps, flight paths, messaging transcripts, payment records, and Deliverables metadata, in response to valid legal process, including court orders, subpoenas, search warrants, and regulatory requests. Terasor will comply with applicable law when responding to such requests.

20.6 User notification

Where permitted by law and where not prohibited by a court order, gag order, or legal restriction, Terasor will make reasonable efforts to notify affected users before disclosing their data in response to law enforcement or government requests. However, Terasor may not be able to provide notice in all circumstances.

21. PLATFORM AVAILABILITY AND CHANGES

21.1 Availability

Terasor does not guarantee that the Platform will always be available, uninterrupted, error-free, or compatible with all devices or software.

21.2 Maintenance and updates

Terasor may carry out maintenance, upgrades, feature changes, and security updates at any time.

21.3 Service changes

Terasor may add, modify, suspend or discontinue features or workflows, including delivery and payout workflows, subject to applicable law and without affecting rights already accrued for existing Charters except where necessary for safety, legal compliance, or fraud prevention.

22. FORCE MAJEURE

Terasor is not responsible for delay or failure to perform obligations caused by events outside our reasonable control, including severe weather, airspace closures, telecommunications failures, cyber incidents, cloud provider outages, payment processor outages or service interruptions, banking system failures, labour disputes, government action, pandemic, epidemic, or other force majeure events. Where a force majeure event affects payment processing, Terasor will use reasonable efforts to resume normal operations as soon as practicable but does not guarantee the timing of payment captures, refunds, or payouts during such events.

23. GOVERNING LAW AND JURISDICTION

23.1 Governing law

These Terms are governed by the laws of England and Wales.

23.2 Jurisdiction

Subject to mandatory consumer rights and mandatory local jurisdiction rules, the courts of England and Wales shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms.

23.3 Consumer carve-out

If you are a Consumer, you may have rights to bring claims in your local courts or under mandatory local law. Nothing in these Terms limits those rights.

23.4 Informal resolution first

Before initiating formal proceedings, users agree to attempt to resolve any dispute with Terasor informally by contacting us through the Platform. Terasor will attempt to resolve the matter within 30 days of receiving the complaint.

23.5 Alternative dispute resolution

For disputes that cannot be resolved informally, Terasor may offer or require participation in alternative dispute resolution (ADR), including mediation or arbitration, where permitted by applicable law. Any arbitration shall be conducted under the rules of a recognised arbitration institution and shall be binding, except where prohibited by mandatory consumer law.

23.6 Small claims carve-out

Nothing in this section prevents either party from bringing a claim in a small claims court or tribunal of competent jurisdiction, or from seeking injunctive or other equitable relief in any court to prevent the actual or threatened infringement or misuse of intellectual property rights.

24. GLOBAL APPLICATION

24.1 Global operation

Terasor operates globally and may make the Platform available in multiple countries and territories.

24.2 Mandatory local laws

Where mandatory local laws provide rights or obligations that cannot be excluded or limited, those mandatory laws apply to the extent required.

24.3 Severability and conflicts

If any provision of these Terms is unlawful, invalid or unenforceable, or conflicts with mandatory law, that provision will apply only to the maximum extent permitted and the remaining provisions will remain in force.

25. EXPORT CONTROLS AND RESTRICTED CONTENT

25.1 User responsibility for export compliance

Drone footage and aerial imagery may contain geographically sensitive information, including images of critical infrastructure, military installations, government facilities, or restricted areas. Users are solely responsible for ensuring that any Deliverables they upload, download, share, or use through the Platform comply with all applicable export control laws, trade restrictions, and national security regulations in their jurisdiction.

25.2 Restricted geographic content

Terasor does not verify whether Deliverables contain export-controlled or restricted content. Users must not use the Platform to share aerial imagery or data where doing so would violate export control laws or compromise national security.

25.3 Terasor's right to remove content

Terasor may remove or restrict access to any content that we reasonably believe may violate export control laws, sanctions, or national security restrictions, or that is the subject of a government request.

26. CHANGES TO THESE TERMS

26.1 Updates

Terasor may update these Terms from time to time.

26.2 Notice of changes

Where changes are material, Terasor will use reasonable efforts to provide notice (for example by email or in-app notice) before the changes take effect, unless immediate changes are required for legal, security, fraud prevention or operational reasons.

26.3 Continued use

By continuing to use the Platform after updated Terms take effect, you agree to the updated Terms.

27. TERAMILES LOYALTY PROGRAMME

27.1 Programme overview

Terasor operates a loyalty programme called Teramiles. Teramiles are loyalty points awarded to Pilots for completing Charters through the Platform.

27.2 Earning Teramiles

Teramiles are awarded only when a Charter reaches completed status. Teramiles are not awarded where a Charter is:

• cancelled
• disputed
• expired
• otherwise not completed

27.3 Calculation

The number of Teramiles awarded per Charter may be calculated as a flat amount per Charter or based on the Charter value converted to a reference currency. The calculation method and rate may vary and will be shown in the Platform.

27.4 Pilots only

Teramiles are available to Pilots only. Clients do not earn Teramiles.

27.5 Leaderboard

Terasor may display a Teramiles leaderboard showing Pilot rankings by Teramiles earned over specified periods. Participation in the leaderboard is automatic for Pilots who earn Teramiles.

27.6 Redemption

Teramiles redemption features may be introduced in the future. Teramiles have no cash value, are non-transferable, and cannot be exchanged for currency unless Terasor expressly provides a redemption mechanism.

27.7 Programme changes

Terasor may modify, suspend, or discontinue the Teramiles programme at any time, including changing earning rates, calculation methods, or redemption options. Where changes are material, Terasor will provide reasonable notice.

28. REVIEWS AND RATINGS

28.1 Who can review

Clients may submit a Review of a Pilot following a completed Charter. Reviews are one-directional (Client reviews Pilot).

28.2 Review window

Reviews may be submitted during the review period or after a Charter is completed, as shown in the Platform. Terasor may set deadlines for when Reviews can be submitted.

28.3 Rating and content

Reviews include a star rating (for example 1 to 5 stars) and may include optional written comments. Written comments must meet any minimum length requirements shown in the Platform.

28.4 Review permanence

Once submitted, Reviews cannot be edited or deleted by the user. Terasor may remove Reviews that violate these Terms or applicable content policies.

28.5 Public visibility

Reviews and average ratings may be publicly visible on Pilot profiles. Pilot ratings are calculated as an average of all Reviews received.

28.6 Honest and fair reviews

Reviews must be honest, fair, and based on the actual experience of the Charter. Fake, retaliatory, or misleading Reviews are prohibited under Section 4 (Prohibited Content and Conduct).

29. DISCOVER CONTENT

29.1 Discover section

Terasor may provide a Discover section where Pilots can voluntarily submit drone footage, images, and other content for display to the Platform community.

29.2 Submission and attribution

When submitting Discover Content, Pilots may choose how they are credited, for example:

• by username
• by name
• anonymously

The chosen attribution will be displayed alongside the content in the Platform.

29.3 Copyright and ownership

By submitting Discover Content, the Pilot confirms they own or have the necessary rights to the content and that the submission does not infringe any third-party rights. The Pilot retains ownership of their content.

29.4 Platform licence for Discover Content

By submitting Discover Content, the Pilot grants Terasor a non-exclusive, worldwide, royalty-free licence to host, store, process, transcode, display and distribute the content within the Platform for the purpose of operating the Discover section. This licence continues for as long as the content remains on the Platform.

29.5 File types and limits

Terasor may set limits on supported file types, file sizes, and upload volumes for Discover Content. These limits will be shown in the Platform.

29.6 Content moderation

Terasor may review, remove, or restrict Discover Content that violates these Terms, applicable content policies, or applicable law.

30. CONTACT

If you have questions about these Terms, please contact Terasor using the contact details shown on the Platform.

31. INDEMNIFICATION

31.1 Pilot indemnification

Pilots agree to indemnify, defend and hold harmless Terasor, its officers, directors, employees, agents and affiliates from and against any and all claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or relating to: (a) the Pilot's operation of drones or other equipment; (b) any breach of applicable aviation, safety, privacy or property laws by the Pilot; (c) damage to persons or property caused by the Pilot's actions or omissions; (d) any breach of these Terms by the Pilot; or (e) any third-party claim arising from services provided by the Pilot through the Platform.

31.2 Client indemnification

Clients agree to indemnify, defend and hold harmless Terasor, its officers, directors, employees, agents and affiliates from and against any and all claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or relating to: (a) the Client's misuse of Deliverables; (b) the Client's failure to obtain required permissions for the requested services; (c) any breach of these Terms by the Client; or (d) any third-party claim arising from the Client's use of the Platform or Deliverables.

31.3 Indemnification process

The indemnified party shall provide prompt notice of any claim and reasonable cooperation. The indemnifying party shall have the right to control the defence of any claim, subject to the indemnified party's right to participate at its own expense. No settlement that admits liability or imposes obligations on the indemnified party may be agreed without the indemnified party's prior written consent.

31.4 Survival

The indemnification obligations in this section survive termination or expiration of these Terms and the closure of any Account.

Appendix A: V3 Standard Charter Delivery and Payout Workflow (Platform Process Summary)

This Appendix forms part of these Terms. It describes the standard Terasor workflow for certain Charters using a V3 delivery and payout flow. It is a process summary to help users understand how the Platform works.

The Platform may apply different workflows to other Charter types or versions. The workflow shown in the Platform for a specific Charter will apply to that Charter, subject to these Terms and applicable law.